开头常用句式
开头常用句式
投诉信写作指导
假如你是李华，上周从一网店购买了一个（网络）路由器，使用过 程中发现有网络经常掉线， WIFI信号不稳定等问题，为此你给网店 的售后客服写一封信，要求更换产品或全额退款。
注意：1?词数为100左右；
2.可适当增加细节，以使行文连贯。
参考词汇：路由器router服务器server掉线lose conn ection to 稳定的stable
［谋篇布局］
应用文的实际用途决定了其语言要简洁明了。 主要有三个原则，
即proper （恰当）、precise （精确）和polite （礼貌）。具体要求体现 为：需开门见山，文章一开始就要表明意图；行文逻辑清晰、目标明 确；语气要恰如其分，注意语言的正式和礼貌，遵循交际原则。
高考书面表达多以日常生活场景为基础。在扩充细节的时候， 同学们要结合平时的生活积累，在符合常识的基础上，充分发挥想象 力。
投诉信作为英语文体的一种，目的是解决问题，比如消费利益 受损、正常生活和工作受到干扰等。内容可包括：说明投诉的原因并 表达遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果； 提出批评及处理意见，要求对方采取措施。此外，语气注意要冷静、 郑重、克制，不必过于礼貌。但也要就事论事，不能人身攻击。
［常用表达］
I am writ ing to you to compla in about ...
I am writi ng to express my dissatisfacti on/disappo in tme nt/concern about ...
I am writi ng to inform you that I am dissatisfied with ...
I feel sorry to trouble you but I am afraid that I have to make a compla int about ...
I wish to draw your atte nti on to the problem/fault ...
I regret to inform that ...
结尾段常用句式
I will appreciate it very much if you could ...
I look forward to your deali ng with these problems without delay.
I hope you will con sider my suggesti ons and improve the situati on as best as you can.
We hope that you will con sider this matter seriously and make an effort to preve nt the recurre nee of this ki nd.
I hope you can give me a satisfy ing reply and deal with this matter reas on ably.
I must have you fully un dersta nd that without a satisfy ing solution,
I will reserve my right to take legal acti on.
其他常用句式
The reas on for my dissatisfacti on lies/c on sists in ...
Un der these circumsta nces I find it difficult to ...
For one thing …， for ano ther ...
Therefore, I hope to cha nge for ano ther ... or declare a refund.
I recEived such poor service that I felt I should bring it to your atte nti on.
习作一
Dear Sir or Madam,
I am writing to you to complain about the router which I bought last week from the in ternet.
I found some problems during I use it. Firs, I cant find the servers whe n I look ing through the n ews. Second it was ofte n losed conn ecti on to the servers if I was finding some informations from the internet. It caused big problems to my work and daily life. The most serious doubt is the WIFI does nt stable. Sometimes it lose conn ecti on to the server in a sec ond. After a while, it come to be fine.
Because of the problems I require to full require or cha nge a new on e. If you can cha nge a new one it will be the most won derful way to solve these problems.